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I did not receive the package. What should I do?
Firstly, check the estimated delivery timeframe for the item & shipping method chosen.
Secondly, check the tracking info for your package in your account dashboard.
If the USPS message says "Your item was delivered in or at the mailbox..." and you still have not received the item, then please check if any family members or housemates may have picked up the package on your behalf.
Also, please check with neighbors if the package was delivered in the wrong mailbox.
In case you are still unable to find your package, please email our Customer Support team with the order number.
Secondly, check the tracking info for your package in your account dashboard.
If the USPS message says "Your item was delivered in or at the mailbox..." and you still have not received the item, then please check if any family members or housemates may have picked up the package on your behalf.
Also, please check with neighbors if the package was delivered in the wrong mailbox.
In case you are still unable to find your package, please email our Customer Support team with the order number.
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