Question 1

How do I earn Tello Dollars?

Accepted Answer

The process is easy. You just need to share your referral link with your friends via email or social media and they need to open a Tello account. Once your friend places their first successful order, you both get 10 Tello Dollars. You can refer as many friends as you like.

Question 2

How can I use my Tello Dollars?

Accepted Answer

Your Tello Dollars can be used to make a purchase (Plan, Pay As You Go credit, or a Phone) once the amount of Tello Dollars is enough to pay for the entire invoice. No partial payments are allowed at the moment.
Therefore, only if you have enough Tello Dollars to cover the full cost of the purchase you wish to make, once you are on the "Checkout" page, under "Payment Methods" you will have 3 available options to pay with:

Credit/Debit Card
Paypal Account
Tello Dollars

You then choose the "Tello Dollars" option and proceed with the payment.
Please note:

the total amount of the order (the full cost) can not exceed the amount of your Tello Dollars, as we do not accept partial payments. If that is the case the "Tello Dollars" option will not be available in your account.
you can not create a new line on Tello.com using Tello Dollars as a payment method.

Question 3

Can I put a monetary value on the Tello Dollars?

Accepted Answer

The Tello Dollars do not have a direct monetary value. Each Tello Dollar is equivalent to $1 account credit on Tello Mobile. The credit can be used to pay for the entire phone bill or to buy a phone.

Question 4

Where can I see how many Tello Dollars I earned?

Accepted Answer

To check your Tello Dollars balance, simply log in to your online account and click on the Referral Program section.

Question 5

Do Tello Dollars expire?

Accepted Answer

Your Tello Dollars will expire if no activity is registered in your account for 6 months (no call or order placed).

Question 6

Can I transfer my Tello Dollars to another account?

Accepted Answer

No, Tello Dollars cannot be transferred to other accounts. However, if you have a family plan, you will have a common Tello Dollars balance for all your lines.
Still, you won't be able to create a new line using Tello Dollars as a payment method.

Question 7

Do I get Tello Dollars if I just tell a friend about you?

Accepted Answer

No. Your friend must open a Tello account using your referral link in order for you both to win Tello Dollars. You can share your referral link directly from your Dashboard.
The Tello Dollars will appear in your account after your friend places his/her first successful order.

Question 8

My Tello Dollars from referring a friend were not added. Why?

Accepted Answer

Tello Mobile checks the validity of all referral orders. A referral order will be deemed invalid if:

The new account was created with a second email address of the same person.
A customer already exists in our database according to company criteria.
The customer sharing the referral link no longer uses the service (no call, no SMS, no Data usage, no order in the past 6 months)

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