Help Center

At Tello, we don’t require contracts, so you can cancel your service at any time (though we hope you won't!).

For security reasons, you must cancel your service yourself from your online account—our Customer Support team cannot cancel services on your behalf.

Step 1: Decide on Your Tello Phone Number
If you want to keep your Tello phone number, you have the option to purchase a new plan once your current one expires, or port out to another carrier during this billing cycle.
Find your Port Out information at the bottom of the "Porting" page.

• Any remaining balances in your Tello account (Plan, PAYG, & Tello Dollars) will be forfeited and cannot be refunded once you start the port out process.
• If you cancel your service without porting out during the current billing cycle, your number may be permanently lost and cannot be retrieved.
• We'll notify you 7 days before your Tello number expires.

Step 2: Cancel Active Subscriptions
To avoid being billed again:

• Cancel any active subscriptions at least 24 hours before your next plan renewal date.
• Go to the Dashboard of your online account.
• In the "My Plan" box on the right, click on "Cancel Plan" at the bottom and follow the prompts.

*Note: Your service will continue until the end date of the current billing cycle or the completion of your port out process, whichever comes first. If you have PAYG, remember to turn off Auto-Recharge in "My Settings".

If you also wish to delete your Tello account:

• Complete the steps above first.
• Then, email our Customer Support team from your online account to request account deletion.