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How can I cancel my service?

At Tello, we don’t do contracts, so you can cancel your service at any time (but we hope you don’t!).
For security reasons, you are required to cancel the service yourself from your online account - our Customer Support team does not cancel services.

Firstly, you need to decide if you wish to keep your Tello phone number.
If you DO wish to keep your Tello number, you need to make a new plan purchase once your current plan expires or port out during this billing cycle.
You will find your Port Out information at the bottom of the "My SIM" page
Any remaining balances in your Tello account (Plan, PAYG & Tello Dollars) will be forfeited and will not be refunded once you begin the port out process.

If you do not port out during this billing cycle and you cancel your service, your number may be permanently canceled and it will not be retrievable.
We will notify you 7 days prior to expiring your Tello number.

Secondly, you need to cancel any active subscriptions to ensure that you do not get billed again.
Any changes or cancellations must be made 24 hours before your next plan renewal date.
  1. Go to the Dashboard of your online account
  2. On the right of the screen, you will see the "My Plan" box
  3. Click on the "Cancel Plan" option at the bottom of that box and follow the prompts.

Note: You will still have service until the end date of the current billing cycle or the completion date of your port out, whichever date comes first.
If you have PAYG, then turn OFF Auto-Recharge in "My Settings".

If you also wish to delete your Tello account then, once you have completed the steps above, you need to email our Customer Support team from your online account requesting the account deletion.

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