Help Center

Your billing cycle starts from the time you've activated the service.
In case you purchase a SIM card or a phone from our website, your service will start when you receive the package and activate it online.
Your plan will be active for the following 30 days.

In case you purchased an eSIM, the billing cycle will start as soon as the order is placed and processed. This will allow you to immediately install the eSIM and use the service.

Tello plans last for 30 days only and automatic renewal will occur anytime between 5 AM EST and 11 AM EST on the 30th day. For example, if you activate the service on July 5th (anytime, morning or evening) that plan will automatically renew on August 4th anytime between 5 AM and 11 AM EST.

You can double check the time frame in which the renewal will happen exactly for your line on the Dashboard section, by hovering the mouse over the "Renewal Date".

Any changes you want to make to your active plan must be made at least 24 hours before the renewal date and can only be done directly from your online account.