Help Center

If you run out of your plan's balance before your next billing date, you have three ways to get back online depending on whether you wish to keep your existing billing date or not.

Option 1: Purchase a Data Add-On
If you prefer to keep your current billing date, you can add more data by purchasing a Data Add-On through your online account or by texting “ADD1GB,” “ADD3GB,” or “ADD5GB” to 800.

• How to do it: Log in to your account and select “Add more data,” or text one of the options above to 800.
• Note: A Data Add-On is a data top-up that you can add to your current plan. Regardless of the date when the Data Add-On was purchased, it will expire on the same day as your current billing cycle.

Option 2: Add Pay As You Go Credit
This is a flexible "pay-for-what-you-use" credit for US calls, texts, and data, plus international service.

• How to do it: Text ADD10PAYG, ADD20PAYG, or ADD50PAYG to 800 or buy it directly from the Pay As You Go Credit section on your account.
• Note: This credit stays valid for 90 days.

Option 3: Renew Your Plan Early
If you choose to renew your plan, then your existing plan will be canceled immediately and replaced with the plan you choose today. You will be charged today for the new plan and autopay will be 30 days from today.

• How to do it: Log in, go to Dashboard and click "Renew Now," or text RENEW to 800.

⚠️ Warning: Add-Ons Don’t Roll Over Any unused data from a Data Add-On will expire at the end of your current billing cycle. When your plan automatically renews, that extra data disappears, so only buy what you know you'll use!

Next Steps

• Check your balance on the Tello app or website to see exactly what you've used.
• Decide if you need a one-time fix (Option 1 or 2) or if you'd rather reset your whole month (Option 3).
• Update your payment info if you haven't saved a card to your account yet.