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Will unused service carry over to the next month?
Unused services from your Tello plan do not roll over to the following month, except in the cases outlined below:
- Unused service WILL roll over ONLY if you manually renew or change your plan at least 24 hours before the end of your current billing cycle and ONLY if the new plan contains all the services that you previously had.
For example, the minutes & data of your current plan will roll over if the new plan has minutes & data. However, if you decide to buy data only, the minutes will not roll over.- Manually changing or renewing a plan can only be done by customers from their online accounts.
- Our Customer Support team will not add back balances to your account if you forgot to manually renew/change your plan or the 48-hour notification failed or your billing failed.
- Early renewal and changing of your plan may also void any promotion or plan discount that you initially started with.
- The Data Rollover feature available for the Unlimited plans allows you to roll over your unused high-speed data from one month to the next. Still, in order to benefit from this feature you need to be a Tello customer for a minimum of 12 months and to have been on an Unlimited plan for your last 6 billing cycles.
More info on how the feature works is available here: What is Data Rollover?
