Help Center
Quick Links
How can I contact Customer Support?
We’re here for you 24/7. While we love hearing from you, our email and chat channels are the fastest ways to get a response—usually in less than an hour.
Check the Help Center First
To get back to your day faster, we recommend searching our Help Center before reaching out. Most common questions are already answered.
Device Compatibility
If you're wondering if a phone works with Tello, please don't just send us the make and model. We need specific info to be 100% sure. Instead, please follow our Compatibility Guidelines.
⚠️ Warning
If you’ve tried troubleshooting and still need help with service or activation, please include the following in your email so we can jump straight to the fix:
Check the Help Center First
To get back to your day faster, we recommend searching our Help Center before reaching out. Most common questions are already answered.
Device Compatibility
If you're wondering if a phone works with Tello, please don't just send us the make and model. We need specific info to be 100% sure. Instead, please follow our Compatibility Guidelines.
⚠️ Warning
If you’ve tried troubleshooting and still need help with service or activation, please include the following in your email so we can jump straight to the fix:
- What’s happening: (e.g., "I can text, but I can't make calls.")
- Phone Info: Your Tello number and the device IMEI.
- Your Location: Your exact address (Street Name and Number, City, State, ZIP) so we can check the towers in your area.
- Error Messages: Any error messages displayed on your phone (if any)
- The steps you already tried: (Just let us know you followed this guide!)
