Question 1

What will be my new Tello phone number?

Accepted Answer

Your new Tello phone number will be auto-allocated based on the zip code entered & area code availability.
There is no way to control the exact prefix assigned, but the prefix will be from the area code you register.
You are free to either use the new Tello number allocated or port in your own number.

Every SIM delivery for a new line generates a new Tello phone number once activated. You will see a new Tello phone number in your online account when the activation process is completed.
However, you will not be able to port in a number (to replace that Tello number) until you have successfully activated that SIM in your online account.
Only after you have successfully activated the SIM in your online account, you can port in your own number to us by submitting a port-in.
The port-in option will only become available & visible after a successful SIM activation and it can only be done from your online account.

If you use the Tello phone number allocated but find that another caller name is still displaying from it, simply email our Customer Support team with the following information to get this rectified:

Tello Phone Number affected
Current Display Name
Any Phone number where this incorrect name has appeared

Question 2

How can I change my phone number?

Accepted Answer

As a one-time exception, we can change your phone number.

However, please be advised that if your request is due to receiving spam calls or messages, changing numbers may not solve the problem.
Spam marketing is done by a robo dialler that makes callouts without bias and so changing numbers does not prevent this.
For spam calls & messages, it is recommended that you download a free call blocker App which are able to block robocalls & messages.

If you find that another caller name is still displaying from your Tello phone number, there is no need for a number change.
Simply email our support team with the following information to get this rectified:

Tello Phone Number affected
Current Display Name
Any Phone number where this incorrect name has appeared

If you do choose to requests a new number, please be advised that we are not able to give you a specific number or request a specific area code.
We can only assign you a number based on your address, but the number will be randomly assigned and will have an area code related to the address provided.

To initiate this you need to email us with the following information:

The reason why you would like your phone number to be changed.
The phone number you want to replace (especially important for multiple-line accounts).
Your full address.
State the preferred area code related to your address.

Note: Keep in mind that a specific area code might not be available.

Question 3

I joined Tello. How can I keep my phone number?

Accepted Answer

You can bring your own phone number (to replace that Tello phone number) as soon as you have activated the SIM in your online account.
If you brought your own Tello SIM & Phone and your order is Successful, you can immediately port-in your own number to Tello by submitting a port-in.
If you purchased a Tello SIM from this website, then you will be able to port in your own number as soon as you receive and activate that SIM in your online account.
The port-in option will only become available & visible AFTER a successful SIM activation and it can only be done from your online account.

Question 4

I just placed my 1st order. What is my Tello phone number?

Accepted Answer

Your new Tello phone number will be auto-allocated based on the zip code entered & area code availability.
There is no way to control the exact prefix assigned, but the prefix will be from the area code you register.
You are free to either use the new Tello number allocated or port in your own number.

Bring Your Own SIM
If you brought your own Tello SIM & Phone and your order is Successful, then you can see your new Tello phone number right now on your Dashboard.

Purchased Tello SIM
If you purchased a Tello SIM from this website, then as soon as you receive and activate that SIM in your online account, the new Tello phone number will be visible on your Dashboard.

Keep Your Own Phone Number
Every SIM activation for a new line generates a new Tello phone number, whether you wish to replace that new number with your own number or not.
You can bring your own phone number (to replace that Tello phone number) as soon as you have activated the SIM.

After you have successfully activated the SIM in your online account, you can port in your own number to Tello by submitting a port-in.
The port-in option will only become available & visible after a successful SIM activation and it can only be done from your online account.

Change The Caller Name
If you use the Tello phone number allocated but find that another caller name is still displaying from it, simply email our support team with the following information to get this rectified:

Tello Phone Number affected
Current Display Name
Any Phone number where this incorrect name has appeared.

Question 5

Can I set the caller ID name to one of my choosing?

Accepted Answer

No. Unfortunately, there is no option to use a personal name, company name or a nickname as your displayed caller ID name (CNAM).
Whenever you call a landline the caller ID name displayed will be "wireless caller".
If by chance the phone number that Tello issued to you is displaying a pre-existing and incorrect caller ID name, simply email our Customer Support team with the following information to get this rectified:

Tello Phone Number affected
Current Display Name
Any Phone number where this incorrect name has appeared

We will erase that incorrect name and it will then default to display "wireless caller" instead.
Obviously, if your number & name is already saved in the "Contacts" on the cell phone you are calling, your name will be displayed on that phone regardless of the caller ID name with Tello.
Many numbers that are ported into Tello with the CNAM already set up before initiating the porting process, end up successfully bringing the CNAM with them on completion of the porting process, but it’s not something we can guarantee will happen every time.

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