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Service Issues & Troubleshooting
Fix issues with calls, data, texts, voicemail, and more.
- How do I enable mobile Hotspot?
- I can't call, text or use data?
- What APN settings are needed with Tello?
- What should be the APN settings for my Android?
- What should be the APN settings for my iOS?
- What do I do if I have a SIM card error message?
- How can I contact Customer Support?
- What is the E911 Emergency Address?
- I cannot send/receive text messages. How can I solve this?
- What do I do if I receive the Voicemail invalid message?
- Why does my Visual Voicemail not work?
- How can I use Wi-Fi Calling?
- How can I set up call forwarding?
- How is Wi-Fi Calling & Texting Charged?
- How do I set up & access my Voicemail?
- How do I transfer my contacts from my old phone to my new phone?
- Does Tello support streaming?
- Wi-Fi Calling is not working, what can I do?
- I can’t receive short codes. What should I do?
- What is RCS?
- How can I enable RCS Messaging on my device?
- Why am I getting the error "To allow Wi-Fi Calls on this account, contact your carrier"?
- Why am I getting the error "For the moment, you've reached the maximum number of eSIM activation requests on this line"?
- How do I fix the "Unable to Activate eSIM" error or setup failures?
- What should I do if I get an "eSIM cannot be added" or "Unsupported eSIM" error?
- How do I change the phone number registered for texting with the RCS feature?
