Help Center

Payments & Refunds

Find answers about payments, invoices, refunds, and billing issues.

• When does my billing cycle start and renew?
• Why is my bill higher than my plan price, and how can I see the taxes?
• When do autopay & plan renewal occur?
• Can I avail of a tax exemption?
• Why did my plan not renew automatically as I expected?
• What happens if I don't have enough to cover my next plan renewal?
• How can I update my payment method?
• How do I pay a past-due bill?
• Can I make payments in advance?
• What forms of payment do you accept?
• How can I delete my payment method?