Help Center

eSIM - Install & Activate

Set up your eSIM, activate your service, and get connected.

• I activated my SIM but the service is not working. What can I do?
• How can I activate the service?
• What's an eSIM and how does it work?
• How do I order a Tello eSIM?
• Is my phone eSIM compatible?
• Can I replace my physical Tello SIM with an eSIM?
• How to switch to a new phone with eSIM?
• Can I make international calls with the Tello eSIM?
• Will the Tello eSIM work on my SmartWatch?
• Why does it say my eSIM code is no longer valid?
• What should I do if I get an error during my eSIM activation?
• Can I use an external eSIM with Tello?
• How can I activate my Tello eSIM?
• I activated my eSIM, but it's not working (iPhone)
• I activated my eSIM, but it's not working (Android)
• How do I use a Tello eSIM with Dual SIM (Multiple SIMs)?
• Why did the physical SIM service stopped working after switching to eSIM?