Help Center

Visual Voicemail lets you read and manage your messages without dialing in, but it needs a specific data connection to function.

⚠️ Important:
Before trying to activate Visual Voicemail, ensure your standard Voicemail is active. If you haven't set it up yet, you need to do that first.

Pre-Setup Checklist
To use Visual Voicemail, keep these three requirements in mind:

• Data is Required: You must have an active data balance on your plan.
• Wi-Fi Off: During setup, turn Wi-Fi OFF and Mobile Data ON.
• Stay Connected: You need to keep Mobile Data ON to receive new voicemail notifications.

⚠️ Warning Tello is NOT compatible with most 3rd-party Visual Voicemail apps. On Android, you download from the Google Play Store, the "My Visual Voicemail" App.

How to Enable It

• On Android Devices:
  1. Open the Phone app.
  2. Tap More options (three dots) in the top right corner.
  3. Select Settings, then Voicemail.
  4. Switch Visual voicemail to ON.
• On iOS (iPhone):
  1. Open the Phone app.
  2. Tap the Voicemail icon.
  3. Select Set Up Now and follow the prompts.

✅ Pro-Tip
If your phone doesn't have a native Visual Voicemail option and you can't download the compatible apps listed above, you’ll need to use regular voicemail by holding down the 1 key.

Next Steps

• Confirm your mobile data is active and Wi-Fi is disabled before you start the setup.
• Use the same password you created for your standard voicemail when prompted by the app.
• Reach out to support if your device specifically says "Visual Voicemail is not supported."