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Why am I getting the error "For the moment, you've reached the maximum number of eSIM activation requests on this line"?
If you are getting the error message, "For the moment, you've reached the maximum number of eSIM activation requests on this line" you have hit the online limit for generating eSIMs.
Next Steps
⚠️ Warning:
Because this is a strict security measure to protect your line, our support team cannot assist you with this over chat or email. A new eSIM can only be issued during a live phone call with our team and you need to be physically located within the United States.
Next Steps
- Call Us Directly: The only way to get a new eSIM is by calling our customer service line at 1-866-377-0294. This request can only be initiated over the phone. Remember, you cannot activate a Tello line while you are abroad. Activation requires you to be physically located within the United States.
- Use Your Account Contact Number: For your protection, you must call us using the primary contact phone number linked to your Tello account so we can verify your identity.
⚠️ Warning:
Because this is a strict security measure to protect your line, our support team cannot assist you with this over chat or email. A new eSIM can only be issued during a live phone call with our team and you need to be physically located within the United States.
