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Can I set the caller ID name to one of my choosing?
No. Tello does not currently offer an option to set a personal name, business name, or nickname as your displayed Caller ID Name (CNAM).
How Your Caller ID Works
If your Tello number is showing a name that belonged to a previous owner, we can help you reset it to the default "wireless caller." Please email our support team with:
We can only reset an incorrect name back to the default "wireless caller." We are unable to accommodate requests for personalized IDs, such as your own name or a company name, under any circumstances.
How Your Caller ID Works
- Landline Displays: When you call a landline, the receiver will typically see "wireless caller" on their screen.
- Saved Contacts: If the person you are calling already has your name and number saved in their phone's "Contacts," your name will show up for them regardless of our system settings.
- Ported Numbers: If you moved your number to Tello from another carrier where a name was already set up, that name might follow you over, but we cannot guarantee this will happen.
If your Tello number is showing a name that belonged to a previous owner, we can help you reset it to the default "wireless caller." Please email our support team with:
- Your affected Tello phone number.
- The incorrect name currently being displayed.
- A phone number where you saw this incorrect name appear.
We can only reset an incorrect name back to the default "wireless caller." We are unable to accommodate requests for personalized IDs, such as your own name or a company name, under any circumstances.
