Question 1

Can I purchase more than one plan at a time?

Accepted Answer

No. You need to purchase a plan for each line separately.
Each line will be set up independently. This allows to customize each line's payment method and plans without affecting the others. You can get started on our Family Plans page and follow the prompts to add new lines.

Remember that when you are choosing the amount of lines on the Family Plans section, you don't need to include the ones you already have, only the amount of additional lines desired.

Question 2

How does billing work on a family plan?

Accepted Answer

Each line in your account has its plan which will have its own individual billing date and payment method.
You can change or renew a plan anytime. This will start a new billing cycle immediately. But bear in mind that we will not provide refunds (partial or otherwise) for canceled, repurchased, or updated plans.

We can not manually synchronize the renewal dates, but you may renew your plans on the same date to have them billed on the same day.

If your lines are synchronized, we will try to group your recurring charges into one invoice, but this only works for plans with the same billing date.

Also, please note that there are no discounts for owning a Family plan and it is not possible to share the balance between lines.

Question 3

Can I have the same billing date for all my family plan lines?

Accepted Answer

Not automatically.
The billing date for each line is set according to the day each plan is activated.
All plan purchases and activations made on the same day will have the same billing date.

So for example, if you are a new customer and purchase and activate 3 lines on the same day, you will have the same billing date for all your lines and 1 invoice to cover all lines.

However, if you decide to merge some family members' existing lines into your account, then all the lines will retain the existing individual billing dates. The billing dates will not sync.

If you would like to add new lines to your account, and you need to have the same billing date, we kindly suggest adding the new lines on the day your existing line is set for renewal.

Another option is that you renew your existing plans ahead of time, to match the activation date of your new lines and synchronize them all.

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