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Can I transfer a phone line from my Tello account to someone's else account?
If you need to move a line from your account to a different Tello user, you’ll need to contact our support team directly over the phone. We handle these requests manually to keep your account and phone number secure.
Next Steps
For security purposes, this process can only be started via a phone call from the destination account holder.
✅ Pro-Tip
Ensure the new account holder is ready and available when you start this process to avoid delays in identity verification.
Next Steps
- Gather your details: Have your account number, PIN, the specific line you want to move, and the name of the new account holder ready.
- Call Support: The person receiving the line must call Tello Customer Support from their Tello phone to start the request.
- Confirm the move: Once support verifies both accounts, they will handle the transfer and provide you confirmation.
For security purposes, this process can only be started via a phone call from the destination account holder.
✅ Pro-Tip
Ensure the new account holder is ready and available when you start this process to avoid delays in identity verification.
