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If you need to move a line from your account to a different Tello user, you’ll need to contact our support team directly over the phone. We handle these requests manually to keep your account and phone number secure.

Next Steps

• Gather your details: Have the specific line you want to move, the full names of the associated account holders and the security PINs for both accounts ready.
• Call Support: The initial account holder of the line must call Tello Customer Support from their Tello phone to start the request.
• Confirm the move: Once support verifies both accounts, they will handle the transfer and provide you confirmation.

✅ Pro-Tip
Ensure the new account holder is ready and available when you start this process to avoid delays in identity verification.