Question 1

What APN settings are needed with Tello?

Accepted Answer

When you activate the service with Tello, all your APN settings are usually set automatically.
However, if you're having issues with data, hotspot, MMS or group messaging, you need to check your APN settings to make sure that they're correct.

On an Android device, you can view and adjust your APN settings in the following location:

Settings
Tap More networks (under the Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information).
Select Mobile or Cellular networks.
Choose Access Point Names.
Tap the Menu icon.
Tap the Access Point you would like to check.
If you're adding a new APN, tap New APN and enter the following APN: wholesale

Save the APN, restart the device, and test the service.

On an iOS device, you can view or adjust your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Here are the APN settings required when using an iOS device on Tello:

Mobile Data
APN: wholesale

MMS
APN: service
MMSC: http://wholesale.mmsmvno.com/mms/wapenc

Personal Hotspot
APN: wholesale
Leave everything else blank.

Now double-check that the iOS software is updated, restart your phone, and test the service again.

Question 2

What should be the APN settings for my Android?

Accepted Answer

On an Android device, you can check and adjust your APN settings in the following location:

Settings
Tap More networks (under the Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information).
Select Mobile or Cellular networks.
Choose Access Point Names.
Tap the Menu icon.
Tap the Access Point you would like to check.
If you're adding a new APN, tap New APN and enter the following APN: wholesale

Save the APN, restart the device, and test the service.

Question 3

What should be the APN settings for my iOS?

Accepted Answer

On an iOS device, you can check and adjust your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Here are the APN settings required when using an iOS device on Tello:

Mobile Data
APN: wholesale

MMS
APN: service
MMSC: http://wholesale.mmsmvno.com/mms/wapenc

Personal Hotspot
APN: wholesale
Leave everything else blank.

Now double-check that the iOS software is updated, restart your phone, and test the service again.

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