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Where can I find my Port Out information?
If you are looking to move your phone number to a different carrier, we make the transition smooth and secure. All customers must retrieve their specific porting details directly from their online dashboard.
(Note: To protect your data, this security feature is only accessible through a web browser and is not available in the "My Tello" app).
How to find your Port Out info
How to use it
Once the system displays your Tello Account Number and 5-digit Port Out PIN, share them directly with your new provider so they can initiate the transfer.
🛑 Port Out PIN vs. Security PIN (They are different!)
It’s easy to mix these up, but they have completely different formats and purposes.
🔍 What if my Port Out fails or gets delayed?
✅ Pro-Tip
Can't remember your 4-digit Security PIN? Don't sweat it. Just head to the My Information tab in your account and follow the steps to reset it.
(Note: To protect your data, this security feature is only accessible through a web browser and is not available in the "My Tello" app).
How to find your Port Out info
- Log in to your Tello account on a web browser.
- Go to the Number Transfer tab.
- Scroll down to the Port Out section and tick the "I understand..." box.
- Click the Retrieve Port Out Information button.
- Follow the prompts to reveal your port out details.
How to use it
Once the system displays your Tello Account Number and 5-digit Port Out PIN, share them directly with your new provider so they can initiate the transfer.
- Tello’s Guarantee: Tello will automatically release your phone number to your new carrier as soon as we receive the transfer request with the correct account details.
- Watch the clock: Your generated Port Out PIN is valid for 7 days.
- Avoid delays: Make sure your new carrier types in the account number and PIN exactly as they appear on your screen to keep the process moving without any hiccups.
🛑 Port Out PIN vs. Security PIN (They are different!)
It’s easy to mix these up, but they have completely different formats and purposes.
- The Port Out PIN: This is a 5-digit code used only to authorize the transfer of your number away to a new provider.
- The Security PIN: This is your permanent, personal 4-digit code used to protect your sensitive billing information and prove your identity when talking to Tello Support.
🔍 What if my Port Out fails or gets delayed?
- Check for Notifications: Tello will instantly notify you by both email and SMS the moment we receive an official port-out request for your number from another carrier.
- No Notification? If you haven't received an email or SMS from Tello, it means we have not received a port-out request from your new carrier yet. You will need to contact your new provider to make sure they actually submitted it.
- If the Port Fails: If the transfer fails or gets rejected, your new carrier will be able to explain exactly why. They receive the specific rejection error codes from the network registry and are responsible for correcting the submission.
✅ Pro-Tip
Can't remember your 4-digit Security PIN? Don't sweat it. Just head to the My Information tab in your account and follow the steps to reset it.
