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Whether you are starting a new service, adding more lines to your account, or changing devices, you can easily order an eSIM online.

Before you order an eSIM, make sure your device is eSIM compatible here
Check full compatibility details: Is My Phone eSIM Compatible?

For a New Line:
To order an eSIM for a new number, follow these steps after logging in to your Tello account:

1. Navigate to the Plans section of the website.
2. Select the preferred plan for the new line.
3. Proceed to the Checkout page and make sure you select the eSIM option in your order.
   Note: If you have other active numbers on your account, ensure to select “New Tello Line” under the “My Number” drop-down menu.
4. Complete all remaining fields for shipping and billing information to finalize the order.

For an Existing Line:
If you are currently using Tello services and wish to switch from a regular SIM card to an eSIM or just transfer to a new device with an eSIM, follow these steps:

1. Log in to your Tello account.
2. Go to the My SIM section.
   Note: If you have multiple lines, ensure the correct phone number is selected in the My Number field.
3. Click on the "Switch to eSIM" or "Get eSIM" button.
4. Read and agree to the information agreement checkbox.
5. Complete the prompts.
6. Finally, click the “Activate” button to generate the eSIM installation QR code.

Once you order a new eSIM, go to the "My SIM" Section on your Tello account and follow the installation steps.