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How do I dial an international destination?
There are two easy ways to get your international call connected. Here is how you do it:
1. From your phone’s keypad
You can use either of these formats to dial out:
2. From the "My Tello" App
Our app makes it even easier:
✅Friendly Reminder:
Minutes: Whether you call from your phone's keypad or the My Tello app, the minutes come from your same plan balance.
1. From your phone’s keypad
You can use either of these formats to dial out:
- The "+" Method: Press and hold the 0 key until the + appears, then dial the Country Code + Area Code + Phone Number.
- The "011" Method: Dial 011, then the Country Code + Area Code + Phone Number.
2. From the "My Tello" App
Our app makes it even easier:
- Manual Dialing: Open the app keypad and dial the number (always include the country code).
- Using Contacts: You can pick a contact directly from your phone's list. Just make sure the number is already saved in the international format (starting with + or 011).
✅Friendly Reminder:
Minutes: Whether you call from your phone's keypad or the My Tello app, the minutes come from your same plan balance.