Help Center

Yes! Our "Free International Calling" feature follows your minutes, not your location. If you are calling a destination on our Free List, it doesn't matter if you are in New York or Paris—as long as you have a connection, the call is included in your plan.

To stay connected while traveling abroad, you have three great options:

1. Wi-Fi Calling & Text
   This feature allows calling & texting (sending & receiving) via the closest available Wi-Fi network which could be at a hotel, your office, at home, or even a Wi-Fi hotspot.
   If you have set up Wi-Fi Calling correctly, it does not use up data from your Tello data plan, it just uses minutes from your calling plan as long as the destination you are calling is included in our 60+ countries list.
   See full details on this blog.


2. International Roaming
   You can now benefit from international roaming in 200+ countries and territories.
   Roaming calls, texting, and data costs are charged from your Pay As You Go balance, so you need a minimum of $5 Pay As You Go credit to activate international roaming.
   Check our International Roaming page rates and information.


3. The "My Tello" App
   If your phone doesn't support Wi-Fi Calling, you can use our app over Wi-Fi to make calls.
   Good for: Making outgoing calls using your plan minutes.
   Keep in mind: You cannot receive calls or send/receive texts through the app—it’s for outgoing calls only.