Help Center

Steps to port-in your number to Tello:

1. Purchase and activate your Tello service.

2. Contact your current provider to retrieve the following information directly from them:

• Account number from current provider
• PIN number from current provider
• Your address as listed on the phone bill
• First name and last name as listed on the phone bill

3. Go to Number Transfer (port‑in page) in your online account (not the app) once the Tello service has been successfully activated.

Consult our Carrier Transfer Information to help guide you in the right direction.

4. Enter your phone number you wish to transfer and click "Check". If eligible, you will be prompted to fill in the port-in details and follow the prompts.
5. Provide the information received from your previous carrier.
5. Wait for the port to complete.

NOTES:

• The speed of the port-in process depends on your current provider and can take anywhere from 2 hours to 2 working days for regular mobile numbers and up to 5 working days for landline and VOIP numbers.
• If any of the information submitted is invalid and is not corrected by you within 3 business days we may cancel the port request.
• Once the port in is submitted, any notification about the port in status will be sent to the email address you registered with Tello.
• Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID. If 3 business days pass after the successful porting, and your Caller ID still shows the wrong number, please email our Support team with the details.