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Help Center

How can I get started with Tello?

To get started, simply click here to join Tello.
Once you arrive on that start page, we check your coverage and you choose your Plan.

Then you either shop for a Tello Phone or Bring Your Own Phone, where you have the option to purchase a Tello GSM SIM. Once you select the option you'd like, you will be guided through the easy purchase process and then, when your package arrives, guided through activation.

For security reasons, opening an online account can only be done by the customers themselves. Our Support team does not create accounts or place orders for customers and we do not have any physical stores.

Payment can be made with most credit/debit cards & PayPal. We do not accept checks, bank transfers, Venmo or other payment methods. Tello is a contract-free service and our checkout page shows you the full purchase price (with tax) before you proceed to finalize an order.

Tello only uses GSM for our new customers.
Therefore you need an unlocked GSM-compatible phone & a Tello GSM SIM to join Tello.
When you purchase a Tello GSM SIM, you receive a 3-in-1 SIM card that includes mini (2FF), micro (3FF), and nano (4FF) sizes to fit any type of compatible phone.

Once you successfully activate your Tello SIM in your online account, you will then have the option to port in your own phone number.

Note:
Tello does not participate in the EBB (Emergency Broadband Benefit) / Lifeline program at this time.

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