Help Center

To get started, simply click here to join Tello.
Once you arrive on the start page, the first step is to register a valid email address and password to create your account. Alternatively, you can sign in with your Google, Facebook, or Apple account.

After joining and logging in to your new account, you can either shop for a Tello Phone or check the compatibility of your current device in our Bring Your Own Phone section. Upon selecting your device, you will proceed to the Checkout section to enter your purchase information and choose your type of SIM (SIM Card or eSIM). Please ensure all required fields are filled to verify coverage, compatibility, billing, payment, and shipping details (if applicable).

If all information is correct, finalize your order. To activate your service, please follow these steps for the selected SIM:

• SIM card Activation
• eSIM Activation

For security reasons, opening an online account can only be done by the customers themselves. Our Support team does not create accounts or place orders for customers and we do not have any physical stores.

Payment Methods
Payment can be made with most credit/debit cards & PayPal, Venmo, Apple Pay or Google Pay. We do not accept checks, bank transfers or other payment methods. Tello is a contract-free service and our checkout page shows you the full purchase price (with tax) before you proceed to finalize an order.

Compatibility
Tello only uses a GSM network.
Therefore you need an unlocked GSM-compatible phone & a Tello GSM SIM to join Tello. You can see the full details about compatibility here.

Number Portability
The option to port in your number from your current provider to Tello will be available only after the activation of your Tello SIM or eSIM. For more information on the porting process click here.

Note:
Tello does not participate in the EBB (Emergency Broadband Benefit) / Lifeline program at this time.