Help Center
Quick Links
How can I get started with Tello?
Welcome to Tello!
Setting up your account is easy and only takes a few minutes. Here is your quick start guide:
1. Create Your Account
First, click here to join Tello.
You can sign up with your email or simply use your Google or Apple account for a faster start.
Note: For your security, our Support team cannot create accounts for you.
2. Choose Your Phone & Plan
Once you're logged in, you have two choices:
Buy a new phone: Shop our latest deals here.
Bring your own phone: Use our Compatibility Tool to make sure your device works on our network.
Your next step is to pick a Plan.
See our plan options here.
3. Checkout Page
During checkout, please ensure all required fields are filled in:
We are 100% contract-free! You’ll see the full price (including tax) before you pay.
We accept:
5. Activate Your Service
Once your order is ready, follow these simple steps to get connected:
✅ Important Tips
Setting up your account is easy and only takes a few minutes. Here is your quick start guide:
1. Create Your Account
First, click here to join Tello.
You can sign up with your email or simply use your Google or Apple account for a faster start.
Note: For your security, our Support team cannot create accounts for you.
2. Choose Your Phone & Plan
Once you're logged in, you have two choices:
Buy a new phone: Shop our latest deals here.
Bring your own phone: Use our Compatibility Tool to make sure your device works on our network.
Your next step is to pick a Plan.
See our plan options here.
3. Checkout Page
During checkout, please ensure all required fields are filled in:
- Verify Your Zip Code
- Pick your SIM type. Choose a physical SIM card (mailed to you) or an eSIM (instant activation if your phone supports it).
- Billing Information
- Shipping Details (if applicable)
We are 100% contract-free! You’ll see the full price (including tax) before you pay.
We accept:
- Credit/Debit cards
- PayPal & Venmo
- Apple Pay & Google Pay
5. Activate Your Service
Once your order is ready, follow these simple steps to get connected:
✅ Important Tips
- Bringing your phone number?: You can transfer your old number after you activate your Tello SIM. We’ll give you a temporary number first, then you can swap it for your old one in your account dashboard.
- Network: Tello uses a LTE/5G network. Your phone must be unlocked and LTE/5G compatible.
- Assistance Programs: We do not participate in the EBB (Emergency Broadband Benefit) or Lifeline programs at this time.
