Help Center

To bring your current number to Tello, you first need to get your Tello service up and running. Here is how to do it:

1. Set Up Your Tello Service First
Before you can start the transfer, you must have a working Tello line. You can use this temporary line while the process is completed.

• Activate: Go to the My SIM section of your online account.
• For Physical SIMs: Enter the activation code found on your new SIM card.
• For eSIMs: Scan the QR code provided in your account to install it.
• Security Check: Contact your old carrier to make sure your line does not have any "Port Protection," "Number Locks," or "Fraud Protection" active. These will block the transfer if they aren't turned off.

2. Gather Your Transfer Info
You will need to get these specific details from your current provider:

• Account Number
• Porting PIN (Transfer PIN)
• Account Holder Name
• Service Address as it appears on your bill

3. Submit the Transfer Request
Once your Tello line is ready, go to the Number Transfer page on our website:

1. Enter the phone number you want to bring over and click "Check".
2. If it’s eligible, fill in the details you gathered from your old carrier.
3. Follow the prompts to finish the request.

Timing & Important Tips

• How long does it take? Most mobile numbers move in 2 hours to 2 business days. Landlines or VOIP numbers can take up to 5 business days.
• Stay Updated: We’ll send status updates to your registered email address.
• Caller ID: It may take up to 3 business days for your moved number to show up correctly on Caller ID. If it’s still not right after that, just let us know!

Note: Please double-check your info! If the details are incorrect and aren't fixed within 3 business days, the request may be cancelled.