Help Center

If the estimated completion date for your number transfer has passed, it usually means your previous provider needs to finalize the release of your number.

Please contact your previous carrier as soon as possible to verify these three points:

1. Information Accuracy: Confirm that all the porting details you provided to Tello are correct.
2. Request Status: Ask them to acknowledge Tello’s porting request and release your number.
3. Security Features: Ensure there is no active port protection or fraud protection on your line, as these settings will block the transfer.

What happens next?

• Automatic Completion: Once your previous provider releases the number, the transfer usually completes automatically within a few hours. We will email you as soon as it is successful.
• Restart Your Device: After you receive our confirmation email, restart your phone and follow any on-screen prompts to finish the activation.
• Cancellation Deadline: If your previous provider does not respond within 3 business days of the original request, the port-in will be cancelled.
• Further Support: If your provider confirms they have released the number, but the transfer is still not finished after one full business day, please email us with the details.

Note on Caller ID: It can take up to 3 business days after a successful transfer for your ported number to display correctly as your Caller ID.