Orders & Returns
- When will my order be delivered?
- Why does my order say "Preparing Your Package"?
- Why is my order status "pending"?
- I joined Tello. How can I keep my phone number?
- I just placed my 1st order. What is my Tello phone number?
- Why does my order status say "Failed"?
- What delivery options do you offer?
- How can I track the delivery of my order?
- I did not receive the package. What should I do?
- I still don't have a tracking code, why?
- I purchased a phone from Tello, but I am not happy with the device. How can I return it?
- I already shipped the phone back. When will I be refunded?
- Can I get a replacement device instead of a refund?