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Help Center

How does Pay As You Go work?

Pay As You Go (PAYG) is prepaid credit you can use for U.S. calls, texts, and data, as well as international calls and roaming. Your balance is simply deducted based on the rates for each service.

It’s a separate product from our monthly plans. You can use it on its own or add it to an active plan to cover specific features.

Pay As You Go credit can be used for the following:
  • Making and receiving national and international calls
  • Sending and receiving national and international SMS
  • Using national mobile data
  • Accessing roaming services

Good to know:
  • Rates: You can check rates and buy credit here.
  • Data: Unlimited data only applies to monthly plans, not PAYG. You can toggle your PAYG data on or off in the My Settings tab.
  • Topping Up: Just text "ADD10PAYG", "ADD20PAYG", or "ADD50PAYG" to 800 to add credit.

Does the credit expire?
  • With an active plan: Your credit stays valid as long as your plan remains active.
  • Without a plan: Credit expires 3 months after purchase. At that point, your Tello service ends and your number is permanently deleted.

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