Help Center

Data Rollover lets you carry over your unused data (and minutes) into your next 30-day billing cycle so you don't lose what you've paid for.

How it works depends on your plan:

1. For Custom Plans (Non-Unlimited)
There is no automatic rollover for standard plans, but you can easily roll over your balance manually!

• How to do it: You must manually renew or change your plan at least 24 hours before your official Autopay renewal date.
• The Rule: If you renew early, any leftover balance will carry over and stay active for the next 30 days.
• If you let Autopay run: If you allow Autopay to renew your plan automatically on the 30th day, your unused balance will not roll over and will be lost.

2. For Unlimited Plans (Automatic Loyalty Rollover)

Automatic Data Rollover is a special feature for our Unlimited Plan users. It allows you to carry over your unused high-speed data to the next month automatically—no extra steps required!

• The Benefit: You can roll over up to 50 GB of unused high-speed data every month.
• The Limit: You can stack your data until you reach a total monthly balance of 100 GB.
• Automatic: Once you are eligible, the data rolls over on its own when your plan renews.

Are you eligible?
To keep things fair for our long-term fans, this feature is a "Loyalty Reward." You qualify if:

• Your Tello line has been active for at least 12 months.
• You have been on an Unlimited Plan for the last 6 billing cycles without any breaks.

⚠️ Important Automatic Loyalty Rollover Rules:

• Don't Downgrade: If you switch to a smaller plan, pause your service, or close your account, you will lose all your accumulated rollover data.
• Starting Over (Unlimited): If you lose your eligibility (by changing plans, for example), you’ll need to complete another 6 consecutive months on an Unlimited plan to earn the feature back.
• No Restores: We cannot restore rollover data that was lost due to a plan change or service suspension.