Help Center

Visual Voicemail lets you read and manage your messages without dialing in, but it needs a specific data connection to function.

Pre-Setup Checklist
Before trying to fix the app, ensure your standard Voicemail is active. If you haven't set it up yet, do that first. To use Visual Voicemail, keep these three requirements in mind:

• Data is Required: You must have an active data balance on your plan.
• Wi-Fi Off: During setup, turn Wi-Fi OFF and Mobile Data ON.
• Stay Connected: You need to keep Mobile Data ON to receive new voicemail notifications.

⚠️ Warning Tello is NOT compatible with most 3rd-party Visual Voicemail apps. On Android, you download from the Google Play Store, the "My Visual Voicemail." App.

How to Enable It

• On Android Devices:
  1. Open the Phone app.
  2. Tap More options (three dots) in the top right corner.
  3. Select Settings, then Voicemail.
  4. Switch Visual voicemail to ON.
• On iOS (iPhone):
  1. Open the Phone app.
  2. Tap the Voicemail icon.
  3. Select Set Up Now and follow the prompts.

✅ Pro-Tip
If your phone doesn't have a native Visual Voicemail option and you can't download the compatible apps listed above, you’ll need to use regular voicemail by holding down the 1 key.

Next Steps

• Confirm your mobile data is active and Wi-Fi is disabled before you start the setup.
• Use the same password you created for your standard voicemail when prompted by the app.
• Reach out to support if your device specifically says "Visual Voicemail is not supported."