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How can I delete my payment method?
To keep your service active, every line needs a valid payment method assigned to it before you can delete an old one.
Here is the step-by-step process to swap or remove a payment method:
Here is the step-by-step process to swap or remove a payment method:
- Go to the Payment tab of your online account
- Find the payment method you want to delete and click "Remove".
- If the "Remove" button does not act, it means that this payment method is already in use for an existing subscription.
To rectify this you first need to register a new payment method by clicking "Add New Card" or placing a new order with other payment methods, such as PayPal, Venmo, Apple Pay or Google Pay. - Then save the new payment method for your existing subscription(s) and scroll down to “Subscription Payment Options” Under “Billed From” select your new payment method for all existing lines.
- Once you replace the old payment method with the new payment method, click on the "Remove" button and it will delete the old payment method from your account.
