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Where can I find the account number and port-out PIN needed to transfer my number?
If you're looking to move your number to a different carrier, for security reasons, all customers are required to retrieve their porting information (Tello Account Number & Temporary Port Out PIN) directly from their own online account. (this feature is not available in the "My Tello" App)
How to find your Port Out info
How to use it
Once you have your Account Number and Port Out PIN, give them to your new provider. They will use this info to start the "port-out" request. Make sure they enter the details exactly as they appear in your Tello account to avoid any delays.
✅ Pro-Tip
Can't remember your 4-digit Security PIN? Don't sweat it. Just head to the My Information tab in your account and follow the steps to reset it.
How to find your Port Out info
- Log in to your Tello account on a web browser.
- Go to the Number Transfer tab.
- Scroll down to the Port Out section and click Information.
- Click the Retrieve Port Out Information button.
- Enter your 4-digit Tello Security PIN to reveal your details.
How to use it
Once you have your Account Number and Port Out PIN, give them to your new provider. They will use this info to start the "port-out" request. Make sure they enter the details exactly as they appear in your Tello account to avoid any delays.
✅ Pro-Tip
Can't remember your 4-digit Security PIN? Don't sweat it. Just head to the My Information tab in your account and follow the steps to reset it.
