Help Center

While Tello usually sets up your data automatically, some Android phones need a manual nudge to get data, MMS (picture messages), and hotspots working correctly. If your connection is acting up, following these steps to refresh your APN (Access Point Name) usually does the trick.

1. Find Your APN Menu
   Depending on your phone brand (Samsung, Pixel, Motorola, etc.), the menu might be named slightly differently, but it’s generally here:
   1. Go to Settings.
   2. Tap Connections (or Network & Internet).
   3. Select Mobile Networks > Access Point Names.


2. Try the Quick Fix First: Tap the menu (three dots) and select "Reset to default." Then, ensure Tello or fast.t-mobile.com is selected and test your service.
   


3. Add the Tello APN Manually
   If the previous reset didn't work, you'll need to enter the settings yourself:
   • Tap "Add" or the "+" icon at the top of the screen.
   • Enter the following information exactly — spelling and punctuation matter!
     • Name: Tello
     • APN: wholesale
     • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
     • Port: 8080
     • MCC: 310
     • MNC: 240
     • APN Type: default,supl,mms
     • Protocol: IPv4/IPv6
     • (Leave all other fields blank or as they are)
   
   ⚠️ Warning
   Be extra careful with the APN Type. It should be default,supl,mms with no spaces. If your phone uses a checkbox list for this section, make sure those three specific options are checked.


4. Tap the three dots in the top right corner and select Save.


5. Important: Back in the APN list, make sure the bubble next to your new "Tello" APN is selected/blue.


6. Restart your phone.

✅ Pro-Tip
If your data works but you can't send picture messages, double-check the MMSC link for typos. One missing forward slash or a misspelled letter will stop MMS from sending.