Icons-MyTello Icons-MyTello Icons-MyTello Icons-MyTello Icons-MyTello

Help Center

Got a question? We have the answer!

How can I set up call forwarding?

You can forward your calls to another local number at no extra charge.
However, the calls answered at your forwarding destination (voicemail included) will be charged from your plan or Pay As You Go balance.
Depending on your phone model, you should be able to set up Call Forwarding directly from the Settings/Menu of your phone.

Here's what you need to do to activate Call Forwarding, you can also dial specific codes to enable or disable Call Forwarding:
Activate Unconditional Call Forwarding (all calls): Dial **21*1number# (example: **21*16781112222#)
Deactivate Unconditional Call Forwarding: Dial ##21#

Activate Call Forwarding when No Answer (call not picked up): Dial **61*1number# (example: **61*16781112222#)
Deactivate Call Forwarding when No Answer: Dial ##61#

Activate Call Forwarding when Not Reachable (out of coverage): Dial **62*1number# (example: **62*16781112222#)
Deactivate Call Forwarding when Not Reachable: Dial ##62#

Activate Call Forwarding when Busy (reject call): Dial **67*1number# (example: **67*16781112222#)
Deactivate Call Forwarding when Busy: Dial ##67#

When Call Forwarding is active, the calling party will no longer reach your Voicemail. Please note that calls can not be forwarded to an international number.

Can't find what you're looking for?

Contact Tello Support