Help Center

Most Android devices will be capable of using RCS (Rich Communication Services). Also known as "Chat features" is a Google service that allows users to use enhanced features when messaging between Android users with this same option.

If you are having issues registering a ported phone number or correcting the phone number registered for this option on your phone, please check the following settings:

1. Disable/Enable RCS chats
• Go to the Messages app on your phone
• Tap the Profile Picture icon and go to Message Settings to Turn OFF RCS chat
• Power cycle/restart the phone device
• Enable RCS chats, allow around 15 minutes for the option to verify the new number
• The newly ported /correct number should be registered.


2. Remove the incorrect phone number from your Google account settings
• Go to Settings, look for the Google app
• Tap on Manage your Google account (you can also find this under the profile picture icon in your Google apps)
• Go to the Personal Info tab and scroll to find "Contact Info"
• Remove the incorrect phone number
• Reboot your device and enable check the RCS feature is ON and shows the correct phone number now

If the issue persists, please contact us so we can assist you further.