Help Center

For security reasons, the request to delete your account can only be submitted from your online account.

Results of Account Deletion
Please note that by deleting your account, the following will happen:

• Your personal information will be deleted from our system.
• Any remaining balances will be immediately forfeited & are non-refundable.
• You will no longer receive any notification from our website.
• Your account will be permanently deleted and cannot be recovered.

Check Before You Delete
For account deletion to proceed, first make sure you:

• cancel any active subscriptions in your account and
• port out or delete your phone number.

Delete Your Account Steps
Here are the steps to follow to delete your account:

• Go to the My Information tab in your online account:
• Scroll down to "Account Control" under the "Account Details" section.
• Click on the green "Request" button next to "Delete your account".
• Follow the on-screen steps and finish the process.

Our website and service are CCPA & GDPR compliant.
Thank you for your time with us and remember you can open a new account with us whenever you wish.