Help Center
Got a question? We have the answer!
Quick Links
How do I know if Tello will work for me?
There are a few easy ways to check if Tello is the perfect fit for you:
- Check the coverage map to verify the service in your area.
Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.
When you intend to travel out from your regular location, consult the coverage map again to check for service in the areas to which you will travel. For this step you might also be interested in How to understand the coverage map? - If you are bringing your own phone, make sure your device is compatible with Tello. It must be a GSM and VoLTE device. You can use our Bring Your Own Phone checker to confirm.
- If you are bringing your own phone, make sure your device is unlocked.
You need to check this with your current provider. Tello cannot check the locked status or unlock any locked devices.
More related questions
Can't find what you're looking for?
Contact Tello Support