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Help Center

How do I dial an international destination?

There are two easy ways to get your international call connected. Here is how you do it:

1. From your phone’s keypad
You can use either of these formats to dial out:
  • The "+" Method: Press and hold the 0 key until the + appears, then dial the Country Code + Area Code + Phone Number.
  • The "011" Method: Dial 011, then the Country Code + Area Code + Phone Number.

2. From the "My Tello" App
Our app makes it even easier:
  • Manual Dialing: Open the app keypad and dial the number (always include the country code).
  • Using Contacts: You can pick a contact directly from your phone's list. Just make sure the number is already saved in the international format (starting with + or 011).

Friendly Reminder:
Minutes: Whether you call from your phone's keypad or the My Tello app, the minutes come from your same plan balance.

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