Help Center

Yes! Our "Free International Calling" feature follows your minutes, not your location. If you are calling a destination on our Free List, it doesn't matter if you are in New York or Paris—as long as you have a connection, the call is included in your plan.

To stay connected while traveling abroad, you have three great options:

1. Wi-Fi Calling & Text
   This feature allows calling & texting (sending & receiving) via the closest available Wi-Fi network which could be at a hotel, your office, at home, or even a Wi-Fi hotspot.
   If you have set up Wi-Fi Calling correctly, it does not use up data from your Tello data plan, it just uses minutes from your calling plan as long as the destination you are calling is included in our 60+ countries list.
   See full details on this blog.


2. International Roaming
   You can now benefit from international roaming in 200+ countries and territories.
   Roaming calls, texting, and data costs are charged from your Pay As You Go balance.
   Check our International Roaming page rates and information.
   
   Limited time offer: Free Roaming in Europe until September 30, 2026
   Good news if you plan to travel to Europe this summer! The limited-time promotion with free roaming in Europe is perfect for you.
   This means that you can enjoy all your plan's benefits while traveling. Usage is drawn from your plan allowances.
   You can also continue using the free international calls benefit and call any of the "free" listed countries.
   Check here the countries included in the Free Roaming in Europe offer.


3. The "My Tello" App
   If your phone doesn't support Wi-Fi Calling, you can use our app over Wi-Fi to make calls.
   Good for: Making outgoing calls using your plan minutes.
   Keep in mind: You cannot receive calls or send/receive texts through the app—it’s for outgoing calls only.

⚠️ Important: International roaming will only work if the line has been used in the USA before you enable roaming