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How can I change or cancel my Tello plan?
How can I change my Tello plan?
You can upgrade or downgrade your plan at any time! You can do this through your online Dashboard or by using the My Tello app.
Steps to Change Your Plan:
1. Log in to your account.
2. Go to the Dashboard.
3. Look for the "My Plan" section and select "Change Plan."
What Happens Next?
Some of your unused balance can move with you to the new plan:
You can upgrade or downgrade your plan at any time! You can do this through your online Dashboard or by using the My Tello app.
Steps to Change Your Plan:
1. Log in to your account.
2. Go to the Dashboard.
3. Look for the "My Plan" section and select "Change Plan."
What Happens Next?
- Instant Change: Your new plan starts immediately and replaces your old one.
- Immediate Charge: You will be charged the full price for the new plan right away.
- New 30-Day Cycle: Your billing date resets to 30 days from today.
- No Scheduling: We can’t schedule a plan change for a future date. If you want the change to happen at the end of your current cycle, wait until one day before your next billing date.
- Unlimited Plans: You cannot manually renew an Unlimited plan early. Only one Unlimited Data plan can be purchased per line every 30 days.
- Security: We don't have access to change your plan for you, so you'll need to follow the steps in your dashboard to make the switch!
Some of your unused balance can move with you to the new plan:
- Included Services: If your new plan has the same service (e.g., both plans have data), your leftover balance will roll over for the next 30 days.
- Missing Services: If your new plan does not include a specific service (e.g., you move to a "No Data" plan), any leftover balance for that service will expire on its original date.
