Help Center
Quick Links
How does billing work on a family plan?
Managing a family account with Tello is straightforward, but it’s a bit different from traditional carriers. Each person gets their own custom plan, but you can manage everyone from one login.
Here is the breakdown of how billing works:
Here is the breakdown of how billing works:
- Individual Lines: Each line has its own custom plan and its own monthly billing date.
- No Shared Data: Data and minutes belong to the specific line; they cannot be shared or moved between family members.
- Syncing Your Bills: We don’t sync dates automatically. If you want one bill for everyone, just manually renew all plans on the same day. We’ll then group them into one invoice whenever possible.
- Plan Changes: You can update any plan at any time. A new 30-day cycle starts immediately. Just a heads-up: we don't offer refunds for "leftover" days or data when you change early.
- Pricing: We don't have specific "family discounts" because our plans are already priced at our lowest possible rates for every single line.
