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How can I change the phone on my Tello line?
Changing your phone is quick and easy! Since your Tello service is tied to your SIM, you can usually just move it to your new device.
Here is how to do it:
1. Check your new phone
Before you switch, make sure the new phone is ready:
2. Swap the SIM
If everything looks good, just take your physical Tello SIM out of your old phone and pop it into the new one.
3. Restart and go
Turn the new phone on. It should find our network and activate automatically. If it doesn't connect right away, wait about 30 minutes and give it one more restart.
4. What about eSIM? If your new phone uses an eSIM (no physical slot), you can't "swap" it. Instead, log in to your My Tello account and head to the "My SIM" section to generate a new eSIM for your new device.
If you need more guidance, please follow the steps to switch to eSIM.
Here is how to do it:
1. Check your new phone
Before you switch, make sure the new phone is ready:
- Is it compatible? Run the IMEI through our Device Checker to make sure it can talk to our network.
- Is it unlocked? Ensure your previous carrier has fully unlocked the device.
2. Swap the SIM
If everything looks good, just take your physical Tello SIM out of your old phone and pop it into the new one.
3. Restart and go
Turn the new phone on. It should find our network and activate automatically. If it doesn't connect right away, wait about 30 minutes and give it one more restart.
4. What about eSIM? If your new phone uses an eSIM (no physical slot), you can't "swap" it. Instead, log in to your My Tello account and head to the "My SIM" section to generate a new eSIM for your new device.
If you need more guidance, please follow the steps to switch to eSIM.
