Help Center

If you need a new SIM for a line you already have, you can order one directly from your online account.

How to Purchase

• Log in to your account and go to the My SIM page. Scroll down and select Buy Tello SIM / Switch to SIM card.
• You’ll be redirected to the checkout page. Review your details and click the green Finalize Order button.

Shipping Details

• When filling out your shipping info, ensure your address is complete. If you live in an apartment or building, you must include your Apt, Suite, or Unit number in the address field to avoid delivery delays.

Security PIN

• You will be asked for your Tello Security PIN during checkout. If you’ve forgotten it, click on “Reset Security PIN” — you’ll receive a reset code via SMS that you can use to create a new security PIN.

✅ Pro-Tip: Once your new SIM arrives, you must activate it in your online account before inserting it into your phone to start using the service.