Help Center

A “Failed” status usually means there was an issue with the payment. Don't worry, you haven't been charged, and it’s usually an easy fix!

Common Reasons for Failure:

• Typo in Card Details: Double-check your card number, expiration date, and CVV code. Even a tiny mistake can stop an order.
• Bank Security: Sometimes your bank blocks a charge until you confirm it’s really you. A quick call to the number on the back of your card usually clears this up.
• Expired Card: If you recently got a new card or your old one expired, you'll need to select "Add a New Card" in your payment settings.

What happens next?
If a payment fails, we will try to process it one more time within 24 hours.

• Action Required: To avoid your service being suspended, please update your payment method in your Dashboard right away.
• Keep Your Number: If a plan stays suspended for too long, you risk losing your phone number. Keeping your account active is the best way to stay connected!

A Quick Note on Taxes & Fees and Plan Changes:
You might notice the final total is slightly higher than your plan price.

• The Reason: Our advertised prices don't include state taxes or regulatory fees. These vary depending on where you live.
• Transparency: You can always see the amount of taxes you will pay on the checkout page by clicking "Next > Calculate Taxes".
• If a plan is changed, or services are added, the new charges would reflect those changes, potentially increasing the total amount due.