Help Center

Why is my order status "pending"?

Don't worry, "Pending" usually just means your order is in a quick review queue. Think of it as a final safety check before we process your payment and get things moving.

What happens next?
  • The 5-Minute Rule: Most reviews are finished in 2 to 5 minutes.
  • Check Your Dashboard: Refresh your Dashboard after 5 minutes to see if the status has changed to "Successful."
  • Keep an Eye on Your Email: If we need to confirm a few extra details to protect your account, our Support team will send you an email.

✅Good to know:
  • No Charge for Pending Orders: You are only actually charged once your order status moves to "Successful."
  • Still Pending? If it’s been longer than 5 or 10 minutes and you haven't heard from us, please check your Spam folder or email our support team with your order number.

Didn't find what you're looking for?

 

Tello AI
Tello AI virtual agent