Help Center

To bring your old number to Tello, you first need to make sure your new Tello line is activated, whether you are using a physical SIM card or an eSIM.

• How can I activate the service when I receive my new Tello SIM?
• How can I activate my Tello eSIM?

Start the transfer process
You will need to get these specific details from your current provider:

• Account Number
• Porting PIN (Transfer PIN)
• Account Holder Name
• Service Address as it appears on your bill

Submit the Transfer Request
Once your Tello line is ready, go to the Number Transfer page on our website:

1. Enter the phone number you want to bring over and click "Check."
2. If it’s eligible, fill in the details you gathered from your old carrier.
3. Follow the prompts to finish the request.

✅ Tips

• How long does it take? Most mobile numbers move in 2 hours to 2 business days. Landlines or VOIP numbers can take up to 5 business days.
• Stay Updated: We’ll send status updates to your registered email address.
• Please double-check your info: If the details are incorrect and aren't fixed within 3 business days, the request may be cancelled.

⚠️ Warning
Contact your old carrier to make sure your line does not have any "Port Protection," "Number Locks," or "Fraud Protection" active. These will block the transfer if they aren't turned off.

✅ Pro-Tip
Double-check that your phone is "unlocked" from your previous carrier. Even if the number transfer is successful, a locked phone won't be able to pick up the Tello signal!