Help Center

Moving your contacts is a top priority when switching phones. It is important to know that most smartphones save contacts to the device memory or a cloud account, not the SIM card.

This means simply moving your Tello SIM card to a new phone will not automatically transfer your contact list.

iPhone to iPhone
Apple makes this pretty seamless during the initial setup.

• Use Quick Start by placing your old iPhone next to the new one.
• Alternatively, ensure your contacts are backed up to iCloud on your old phone, then sign in with the same Apple ID on your new phone.
• For more detailed steps, check the official Apple Support guide.

Android to Android
The easiest way is using your Google Account:

1. On your old phone, go to Settings and ensure "Sync Contacts" is turned ON in your Google account settings.
2. On your new phone, sign in with the same Gmail/Google account.
3. Your contacts should automatically download once the setup is complete.

Brand-Specific Apps
Many manufacturers have their own "easy transfer" tools that move contacts, photos, and messages:

• Samsung: Use the Smart Switch app.
• Other Brands: Check your phone settings for a "Clone Phone" or "Transfer Data" utility.
• Using an SD Card (Android Only)
  If you prefer to go "old school" or don't want to use the cloud:
  1. On your old phone, go to the Contacts app.
  2. Look for Import/Export in the settings and choose Export to SD Card.
  3. Move the SD card to the new phone and select Import from SD Card.

⚠️ Warning
Simply swapping your SIM card into a new phone will not move your contacts. You must sync them via a cloud account or manually transfer them using the steps above.

Next Steps

• Check if your old phone successfully synced to your Google or iCloud account before you wipe it.
• If you are switching between different systems (Android to iPhone or vice-versa), download the "Move to iOS" app (for iPhone) or use Google Drive (for Android) to bridge the gap.