Help Center

If you are having issues registering a ported phone number or correcting the phone number registered for this option on your phone, please check the following settings:

• Option 1: Refresh RCS Settings
  This is the most common fix to get your new number recognized by the network.
  1. Open your Messages app (ensure it is the default app, not a third-party one).
  2. Tap your Profile Picture or the three-dot menu and go to Message Settings.
  3. Find RCS Chats (or "Chat Features") and turn it OFF.
  4. Power cycle (turn off and then back on) your phone.
  5. Go back to the same menu and turn RCS Chats back ON.
  6. Wait about 15 minutes for the system to verify your new number.


• Option 2: Update Your Google Account
  If the wrong number is still stuck, you may need to clear it from your Google profile.
  1. Open your phone Settings and tap on Google.
  2. Tap Manage your Google Account.
  3. Go to the Personal Info tab and scroll down to Contact Info.
  4. Tap on your phone number and remove the incorrect one.
  5. Restart your device and check your RCS settings again.

✅ Pro-Tip
RCS only works between Android/iPhone users who both have the feature enabled. If you're texting someone with a phone without RCS, the message will automatically send as a standard SMS/MMS.

Next Steps

• Give the system a full 15 minutes to verify the number after you toggle RCS back on.
• If your number still shows as "Setting up" or "Disconnected" after following these steps, contact our support team for more help.