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How can I activate my international roaming service?
Activating your roaming service is easy, but there are a couple of balance rules you need to know before you flip the switch.
⚠️ Important: International roaming will only work if the line has been used in the USA before you enable roaming
- If traveling in Europe:
Any active Tello monthly plan qualifies for the limited-time promo: Free roaming in Europe until September 30, 2026!
No PAYG credit is needed. Usage is drawn from your plan allowances.
Check our European country list to make sure your destination is included. - If traveling in any of the other 200+ countries where roaming is available:
Standard roaming relies entirely on Pay As You Go (PAYG) credit.
Ensure you purchase PAYG balance.
If you need data, make sure Pay As You Go Data is also toggled ON in your online settings.
Check the roaming rates for your destination or Top up your credit. - How to Turn it on
- Log in to your online account.
- Go to the My Settings tab.
- Switch the International Roaming toggle to ON.
⚠️ Important: International roaming will only work if the line has been used in the USA before you enable roaming
