Icons-MyTello Icons-MyTello Icons-MyTello Icons-MyTello

Help Center

How can I activate my international roaming service?

Activating your roaming service is easy, but there are a couple of balance rules you need to know before you flip the switch.
  1. The Purchase Requirement
    To enable International Roaming for the first time, you must have Pay As You Go (PAYG) credit on your account.
    The minimum initial purchase for PAYG credit is $20.

  2. The minimum to activate the service
    To activate the international roaming feature, you need to make sure to have at least $5 worth of Pay As You Go credit.

  3. How to Turn It On
    • Log in to your online account.
    • Go to the "My Settings" tab.
    • Switch the International Roaming toggle to ON.
⚠️ Important: International roaming will only work if the line has been used in the USA before you enable roaming

Didn't find what you're looking for?